Frequently Asked Questions
Everything you need to know about your Keychron purchase in Germany.
What are the shipping costs and delivery times within Germany?
We offer standard shipping via DHL and DPD. Delivery typically takes 2-4 business days. Shipping is free for orders over €100; otherwise, a flat rate of €4.90 applies.
Do Keychron keyboards sold here come with a German ISO (QWERTZ) layout?
Yes, we stock a wide range of models specifically in the German ISO-DE layout, featuring the QWERTZ configuration and necessary special characters.
What is the return policy for orders placed on Keychron.de?
You can return your unused product in its original packaging within 14 days of delivery. Please contact our support team to initiate a return and receive a shipping label.
Which payment methods are accepted?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and Klarna for flexible 'Pay Later' options.
Are the mechanical switches hot-swappable?
Many of our models, such as the K-Pro and Q-series, feature hot-swappable sockets. This allows you to change switches without soldering. Please check the specific product description for compatibility.
How does the warranty work for electronics?
All Keychron products purchased through our official German store come with a standard 2-year manufacturer's warranty covering any functional defects or hardware issues.