Returns & Exchanges
We want you to be fully satisfied with your Keychron products, which is why we offer a 14-day return window for all items in their original, unused condition. Our process is designed to be transparent and efficient for our German and European customers.
Initiate Your Request
Contact our support team via our website or email within 14 days of receiving your order to request a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the keyboard or accessory in its original retail packaging, ensuring all cables, keycap pullers, and manuals are included to avoid restocking fees.
Ship to Our Warehouse
Affix the provided shipping label or address the package to our German processing center, ensuring you use a tracked service for security.
Inspection and Refund
Once our technicians verify the item's condition, your refund will be processed back to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing